Need Storage? Contact us!
1-580-765-5195 or 1-800-EZSTORE

Ponca's Finest Self Storage, LLC

Ponca City, OK

 

Providing best-in-class storage solutions!

Frequently Asked Questions

How do I get in and out of the facility?

Each customer has an assigned unique keypad access code. When you arrive at the facility, please input your code in the entrance key pad, press the # key, and wait for the gate to open. When you leave the facility, please input your code in the exit key pad, press the “#” key, and wait for the gate to open. The gate will remain open for a short period of time to allow your vehicle to clear the gate area.

 

There are two holes on the door where locks can be placed. Should I put two locks on my unit?

No, one position is for your lock. The other is for Facility Management use only. If you put two locks on your unit, one will be removed and discarded.

 

Can I follow another car in or out without entering my keypad access code?

No – please do not do this! If you follow another customer onto the premises without entering your access code at the entrance keypad, the management system does not know you are in the facility and may not allow you to exit or re-enter until we reset you code. You must input your code into the keypad every time you enter and leave the premise to ensure problem-free access each time you visit the facility.

 

When is my rent due?

All rent is due on the 1st of the month and is considered late if payment is not received by the 10th of the month. Please refer to the “Rent” and “Denial of Access” sections of your lease for more information on late fees and enforcement procedures.

 

My account is overdue, but I just dropped a payment in the box. When will my gate code be restored?

Your gate code will be restored and the overlock will be removed during the next business day. For example, if you deposit your payment in the box on Friday night, gate priveleges will be reinstated and the overlock will be removed on Monday.

 

If I only need the unit for a part of a month, will you prorate the amount or issue a partial refund?

No. Our leases are month to month, will all rent due on the 1st of each month. If you are in the unit on the first day on the month, you will be required to pay the full monthly rental rate. We do not prorate or refund for a partial month’s usage.

 

How do I make payment?

You may pre-authorize us to automatically charge your VISA, Mastercard, or Discover card on the 1st of each month, or you can call us at 580-765-5195 or 800-EZSTORE to arrange a one-time charge to your credit card. You may also pay your monthly rent by check or money order. Checks and money orders can be mailed to our address in Ponca City or dropped in the drop box at the facility’s entrance keypad. We do not recommend mailing cash payment or leaving cash in the facility drop box.

 

When can I get into your facility?

Normal access hours are 6:00 A.M. until 10:00 P.M., seven days a week. Twenty-four hour access is available by request.

 

My code will not open the gate. What’s wrong?

One of two things can cause your gate access code not to work.

  1. Is your account current? All rent is due on the 1st of each month and is considered late if not paid by the 10th. If you haven’t paid your rent, gate access is suspended at 5:00 P.M. on the 10th day of the month.
  2. What time is it? You may be trying to access the facility outside of the normal business access hours of 6:00 A.M. to 10 P.M. If you need 24-hour access, please let us know.

 

What do I do when I no longer need my unit?

There are several things you need to do to terminate your lease and ensure refund of your security deposit:

  1. Provide us written notice by the 16th of the month that you will not need your unit after the end of the month. For example, we must receive notice by March 16thif you plan to terminate your lease at the end of March.
  2. Evacuate the unit on or before the last day of the month. If a lock is still on the unit on the 1st of the following month, you will be required to pay rent for that month and/or your deposit will be forfeited.
  3. Remove all items and trash from the premises and sweep the unit.
  4. Remove the lock from the unit – you may keep the lock.
  5. Call us at 580-765-5195 or 800-EZSTORE to let us know when you are finished with the unit.

 

After we receive your phone call, we will:

  1. Inspect the unit and premises to ensure all items and trash have been removed and the unit has been swept.
  2. Inspect the unit for damage.
  3. Refund your deposit less any outstanding account balance and/or any charges for trash removal or damages. The refund will be sent within 15 days after you surrender the unit.

        Note: if your contract has been in effect for less than 90 days, your deposit will not be refunded.

Please refer to the sections of the lease labeled “Deposit”, “Termination”, and “Property Left in Storage Space” for more information.

 

I’ve lost my keys. Can you unlock my unit for me?

No. We provide each customer with a new, retail-packaged lock when a unit is leased. We do not have copies of the keys to these locks. If you lose the keys, you will have to call a locksmith to assist in the removal of your lock at your expense, and you will need to purchase a new lock from us or a retailer of your choice. You are responsible for any damages caused during the removal of the lock.

 

I’ve moved or my phone number has changed. What do I do?

As specified in the “Notices” section of your lease, we must have a current address and phone number for you on file at all times. Please advise us in writing of any changes to your personal information so we can easily notify you of changes in your account status or in the event of an emergency.